Priya Sharma
priya.sharma@email.com | (555) 374-8820
Atlanta, GA
linkedin.com/in/priyasharma
Career Objective
Enthusiastic and highly empathetic communicator with 2+ years of experience in customer-facing roles across nonprofit, academic, and retail environments. Skilled at de-escalating difficult situations, navigating CRM systems, and delivering consistent service quality under high-volume conditions. Seeking an entry-level Customer Service Representative role where I can apply my interpersonal strengths, attention to detail, and genuine passion for helping people to build long-term customer relationships and contribute to team-wide satisfaction goals.
Experience
Customer Service VolunteerJan 2023 – May 2024
Atlanta Community Food Bank
•Assisted 50+ community members daily with intake, benefit inquiries, dietary accommodations, and resource navigation across multiple program areas•De-escalated complaints and high-stress situations with calm, empathetic, solution-focused communication that maintained client dignity•Trained and onboarded 10 new volunteers on intake procedures, client interaction standards, and data entry protocols•Tracked client interactions and outcomes in a shared CRM to support program reporting and continuous improvement
Campus Information Desk AssistantSep 2022 – Dec 2022
Georgia State University
•Responded to 100+ daily student and staff inquiries via phone, email, walk-in, and live chat regarding campus services and policies•Maintained accurate, detailed records of all requests and resolutions in the university's internal CRM system•Collaborated cross-departmentally to resolve complex, multi-step student service issues within agreed SLA windows•Drafted FAQ documentation that reduced repeat inquiries to the desk by an estimated 25%
Retail Sales AssociateMay 2021 – Aug 2022
Target — Midtown Atlanta
•Delivered friendly, efficient service to 70+ customers per shift across high-traffic electronics and apparel departments•Handled returns, exchanges, price adjustments, and escalated complaints in full compliance with company policy•Consistently exceeded monthly upsell targets for store credit card sign-ups by an average of 20% above team quota•Supported floor managers with end-of-day reconciliation, zone recovery, and inventory spot-checks
Front Desk Receptionist (Part-Time)Sep 2020 – Apr 2021
Elevation Fitness Studio
•Greeted and checked in 150+ members per day using Mindbody scheduling software with zero login errors across tenure•Managed inbound phone inquiries, new membership sign-ups, class bookings, and cancellation requests professionally•Resolved billing discrepancies, processed refunds, and coordinated unresolved member complaints with studio management•Maintained front desk tidiness, stocked retail displays, and ensured a welcoming studio environment at all times
Peer Mentor & Student AmbassadorAug 2019 – May 2020
Georgia State University
•Mentored a cohort of 15 first-year students on academic resources, campus navigation, study strategies, and time management•Represented the university at 6 open-day events, fielding inquiries from 200+ prospective students and parents•Liaised between the student body and administration to surface recurring feedback and advocate for improved support services•Facilitated monthly group check-ins and one-on-one sessions to track mentee progress and flag academic concerns early
Skills
Active ListeningConflict ResolutionCRM SoftwareData EntryPhone & Email SupportEmpathy & PatienceMultitaskingPOS SystemsLive Chat SupportCustomer RetentionComplaint HandlingSalesforce BasicsGoogle WorkspaceTime ManagementDe-escalation TechniquesSLA AdherenceInbound Call HandlingCustomer Journey MappingFeedback CollectionCross-functional Collaboration